Pengaruh Physical Enveronment Dan Kepercayaan Terhadap Komitmen Nasabah Bank Nagari Cabang Sijunjung

Abstract view : 35 times
PDF - 15 times


Abstract


This study aims to see the effect of the influence Phisycal Enveronment and trust on customer commitment at Bank Nagari Sijunjung Branch. The sample in this study were customers at Bank Nagari Sijunjung Branch in Sijunjung as many as 100 research samples. This study used incidental sampling as  the sampling technique. The results of the t-test statistics used to draw conclusions in this study is where phisycal environment has positive and significant effect on customer commitment. For the trust variable have a positive and significant effect on customer commitmnet. F statistic test results where the variables of phisycal enveronment and trust together influence the customer commitment at bank Nagari Sijunjung Branch. The results of determination test magnitude of the influence of the independent variable on the dependent variable is 68,7%.


Full Text:

PDF

DOI: https://doi.org/10.22202/economica.2019.v7.i2.3004



Refbacks

  • There are currently no refbacks.


Economica: Jurnal Program Studi Pendidikan Ekonomi STKIP PGRI Sumatera Barat  has been covered by the following services:

This work is licensed under a Creative Commons Attribution 4.0 International License.

 

 

Publish by STKIP PGRI Sumatera Barat


Statistik Economica: Jurnal Program Studi Pendidikan Ekonomi STKIP PGRI Sumatera Barat